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CRM Consulting

Acquire more customers. Retain more customers. Satisfy more customers.

To many companies improving their customer relationship management (CRM) seems like a daunting task involving large expenditures of time, resources and money. But it doesn’t have to be that way. What it really comes down to is helping companies understand the information they are collecting on their customers and then making it easier for them to use that information to increase sales and improve customer satisfaction.

At CRM Group we have the experience and expertise required to develop cost-effective CRM programs that will help you attract new customers, sell more to your existing customers and provide exceptional customer service. Helping you build long lasting, profitable relationships with your customers is what we are all about.

Put CRM Group to work for you in the following areas:

Customer acquisition programs
Increase your customer base cost-effectively through the creation and implementation of demand generation programs tailored to meet your organization’s specific objectives. Learn more.

Customer retention – installed base marketing programs
Maximize the revenue potential of your existing customer base by developing and implementing integrated programs featuring proactive and meaningful customer communication. Learn more.

Customer service and support programs
Improve the quality of your customer contact while becoming more efficient in the handling of each individual customer interaction. Learn more.