Customer Service and Support Programs

Build customer loyalty by improving customer satisfaction.

Improve the quality of your customer contact while becoming more efficient in the handling or each individual customer interaction. Services include:

• Contact center deployment and audit
• Technology selection and implementation
• Staff hiring and management
• Training development and delivery
• Outsource partner selection and management
• Sales programs
• Customer feedback surveys

See the following case studies that demonstrate some of CRM Group's recent customer service and support engagements.

Case Study: Using Customer Service Training to Differentiate Your Business

Case Study: Increasing Revenue Per Call by 50%

Case Study: Three Steps to Doubling Effectiveness

To ask a question or learn more about how CRM Group can help you accomplish your customer service and support objectives, please contact us by e-mail or by calling 425.922.3064.