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CRM Group Case Studies

Real companies. Real problems. Real Solutions.

Using Customer Service Training to Differentiate Your Business
How could Pacific Medical Centers significantly improve the ability of their personnel to deliver an excellent customer experience? Read more.

Maintaining Mindshare with E-mail Newsletters
How could Korn/Ferry maintain local mindshare as the preferred provider of executive human capital when needs arise? Read more.

Increasing Revenues and Customer Satisfaction by Opening an Online Store
How could Penner-Ash Wine Cellars make it easier for their customers to buy their wine and what would it mean to their business? Read more.

eNurturing Registrations into Paying Customers with E-mail
How could get newly registered agents to actively use their service? Read more.

Reenergizing Your Email Marketing Efforts with a Content Refresh
How could The Avalon Clinic breathe new life into its primary lead generation program? Read more.

Increasing Revenue Per Call by 50%
How could Adobe Systems take a group that had previously concentrated solely on customer service and get them to increase their focus on sales? Read more.

Three Steps to Doubling Effectiveness
How could this client and its customer service outsource provider, Interact Services, Inc., dramatically increase the sales retention rate of its media membership? Read more.

Tripling the Size of Your Support Contract Customer Base
How could Adobe Systems significantly increase the sales of support contracts when most of its customers were unaware that these programs existed? Read more.

Increase Your Marketing Efficiency and Save Several Hundred Thousand Dollars to Boot
How could Randy's Ring and Pinion, the largest distributor of aftermarket automotive differential parts in the United States, create enough demand to continue to fuel its rapid revenue growth while reducing expenditures to meet its profitability targets? Read more.